This web site is owned by Bright Futures Group plc, a company listed on the London Stock Exchange AIM market. The company is one of the largest mobility and healthcare retailers in the UK.

The company can be contacted at:

3/4 Sterling Park
Pedmore Road
Brierley Hill
West Midlands DY5 1TB
United Kingdom

Registered in the UK as Keep Able Ltd
Company No. 2239545
VAT Registered #447 1970 30

Data Protection Registered: PZ8047320

We are committed to delivering your order quickly and on time. In addition to our low product prices, we take a loss on our packing, handling and delivery charges! Infact if you order over £40, we don’t charge at all!!

UK delivery options

Charges: All orders over £40 to UK addresses are FREE. Orders under £40 attract a £4.98 packing and handling charge.

UK Packing and Handling charges
Order value over £40 FREE
Order value under £40 £4.98 (including vat)

Delivery Time: Our standard delivery service will take between 3-7 working days to arrive, unless otherwise stated.

Delivery to the European Union

Our carriers deliver to the European Union and we accept payment in Euros. We are very sorry, but the carrier does not offer a next day service to the European Union. Orders will take up to 14 days for delivery. In reality – we expect to deliver 80% of orders in the European Union within 7 days, but can’t guarantee this.

The cost is subject to weight and charged at the actual courier cost. Most orders weigh below 5kg and are dispatched at the lowest cost of £24.53. If the costs vary significantly from this, we will call you before dispatch to advise of the additional payment required.

European Union Packing and Handling charges
All Orders min £24.53 / and additional weight charges
Mobility Scooters Price on request

Returns
We will happily accept the return of your purchase under the following circumstances.

1. We offer a full refund for units purchased on our website, excluding delivery and collection charges incurred by us if the product is unwanted and complete with packaging/accessories and in an ‘as new’ condition, within 14 days of purchase (some special goods have a re-stocking fee please refer to product description). We aim to issue refunds within thirty days of receipt of the product.

2. Should the unit arrive faulty or damaged in transit; we will happily exchange this for a replacement unit or issue you with a full refund or credit as soon as possible.

3. Should the product develop a fault within the warranty period. You can either return the product to us and we will happily fix it, If this is inconvenient, we will collect the unit and return it to you. There will be a small charge to help cover the costs for collecting and delivering the unit. If the product is a mobility scooter, our national network of engineers will visit your home and can usually fix the product in situ. After the guarantee has expired we will still endeavour to help with any servicing your equipment may require. We are pretty unique as we have engineers all over the country, so we can take away the hassle of finding a suitably qualified engineer.

The following terms and conditions for the sale of goods ('the Conditions') will govern all contracts for sale that we, enter into with you, the Customer, to the exclusion of all other terms and conditions. Please read these Conditions carefully.
1. These Conditions do not affect your statutory rights.

2. We will happily treat each order for goods as an offer by you to purchase the goods subject to these Conditions. You are deemed to accept the Conditions when you place an order for goods with us. The email response sent to you to acknowledge receipt of your order does not constitute acceptance of it. Your offer is accepted and our contract begins with you, our valued customer, when the goods are dispatched.

3. Your order for goods is subject to availability. If we do not supply goods to you for any reason we will try to inform you of the situation, we will obviously refund any money already paid by you for the goods should they not be available for more than 4 weeks. However, we will not be responsible for compensating you for any other losses, which you may suffer if we do not supply goods. Our suppliers are pretty good, but sometimes they do let us down.

4. Many of the goods we sell are of a technical nature and unfortunately it is not practical to publish detailed specifications of all the goods and keep specifications 100% up to date. All drawings, descriptive matter, specifications and advertising on our website are for the sole purpose of giving approximate descriptions of the goods.

5. Goods, other than faulty goods, may be returned within 14 working days of the date of receipt by you of the goods. As you can appreciate, all such goods must be returned in an 'as new' condition complete with packaging and all accessories, with the packaging unopened. Unfortunately, goods which do not comply with this condition may not be returned. Where goods are returned in accordance with this provision, we will happily reimburse any money already paid by you, excluding any delivery costs incurred by us. We shall reimburse you within 30 days of our receipt of the returned goods.

6. As you can appreciate, we shall not be liable to you, for any failure or delay in performance of our contract, if it is due to an event beyond our reasonable control. Including, without limitation, acts of God, war, industrial dispute, fire, flood, tempest and national emergencies and if so delayed we shall be entitled to a reasonable extension of time for performing such obligations.

7. As soon as we have delivered the goods to you, you will be responsible for them. When we deliver the goods we will require you to sign for them. If you are not able to sign for a delivery, we will do our utmost to let you know, when we intend to deliver the goods again. Our responsibility for everything other than damage due to our negligence will end at the time the carrier tried to deliver the goods to you.

8. IMPORTANT NOTICE: time limit for notification of claims. If goods arrive in a damaged condition you must inform us within within 7 days of either (1) the date of delivery or (2) the date when you ought reasonable to have known of the defect (where the defect is not apparent upon a reasonable inspection). If damaged goods returned are found not to be defective and in full working order, they will be returned to you. An administration fee of 15% of the price of the goods, along with the cost of carriage will be charged to you, to cover the costs we have incurred.

9. The price for the goods will be as stipulated on the website at the time when you place your order. We are entitled to make adjustments to the price to take account of any increase in our supplier's prices, or the imposition of any new taxes or duties, or if due to an error or omission the price published for the goods on our website is wrong. We try to ensure that all prices displayed on our website are accurate, but the price of the goods on your order will need to be validated by us prior to processing your order. If there is a problem, we will inform you of the correct price and will give you the opportunity to purchase the goods at the correct price.

10. Payment for the goods must be made by you in accordance with our Purchase Procedure. All orders are positively credit card sanctioned prior to despatch. As you can appreciate, we can accept no responsibility if any details you provide us with are incorrect or if any order is held up as a result of incorrect details.
11. All prices on our website are in pounds sterling and exclusive of VAT and our very reasonable delivery charges.

12. The contract between us shall be deemed, to have been made in England and shall be governed by the laws of England and Wales. We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise. We will however endeavour to acknowledge all complaints within 7 working days. If you have a complaint contact us (see address in About us section):

13. These terms and conditions are subject to change at any time without prior notice to you. Any such change shall not affect any contract subsisting between us at the time of such change.

Web site Terms and conditions of use
1. Website Operator

This website is operated by Bright Futures Group plc and its subsidiaries.
2. Licence

2.1 We grant you, the user, a non-exclusive licence to use this website upon the following terms and conditions.

2.2 We may terminate this licence at any time without notice.

3. Materials in Site

3.1 This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. It is protected by intellectual property laws including, but not limited to, copyright.

3.2 All trademarks reproduced in this website, which are not the property of, or licensed to us, are acknowledged on the website.

3.3 You may view, use, download and store the material on this website for personal and research use only.

Commercial use of the material on this website is not permitted. The re-distribution, re-publication, or otherwise making available of the material on this website to third parties without our prior written consent is prohibited.

3.4 Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

4. Accuracy of Information

4.1 The information in this website is given in good faith. It is subject to change without notice. We are not responsible for any inaccuracies and make no representation and give no warranty as to its accuracy.

Please see our Terms and Conditions of Sale regarding the basis on which we will provide goods and services to you.

4.2 The information in this website should not be relied on and does not constitute any form of advice or recommendation. By using this website you confirm that you have not relied on any such information. Any arrangements made between you and any third party named or referred to on the website are entirely at your sole risk and responsibility.

4.3 Nothing on this website is intended to be nor should be construed as an offer to enter into a contractual relationship.

5. Linking

5.1 This website contains links to other websites. We accept no responsibility or liability for the content of other websites which are not under our strict control. Any link is not intended to be, nor should be construed as, an endorsement of any kind by us of that other website.

5.2 You may not create a link to this website from another website or document without our prior written consent.

6. Liability

6.1 We do not guarantee that use of this website will be compatible with all hardware and software which may be used by visitors to the site.

6.2 We will be under no liability to you whatsoever whether in contract, tort, (including negligence), breach of statutory duty, restitution or otherwise for any injury, death, damage or direct, indirect or consequential loss (all three of which terms include, without limitation, pure economic loss, loss of profits, loss of business, depletion of goodwill and like loss) howsoever caused arising out of or in connection with the use of this website or the use, accessing, downloading or reliance on any information or other materials contained in this website, including, without limitation, as a result of any computer virus or any errors in the content of this website or any communication from us regarding the same.

6.3 These terms and conditions do not exclude our liability (if any) to you for personal injury or death resulting from our negligence, for fraud or for any matter which it would be illegal for us to exclude or to attempt to exclude our liability.

7. Complete Agreement. These terms and conditions (including the privacy statement referred to in clause 7) contain all the terms which you have agreed with us in relation to the use of the website.

8. Jurisdiction and acceptance of these terms and conditions

8.1 This website is controlled and operated by us from our offices in England. The formation, existence, construction, performance, validity in all aspects whatsoever of these terms and conditions or of any term of these terms and conditions or any dispute in relation to the materials contained in this website shall be governed by English law and where a dispute arises in Wales, the applicable law will be English law as applied in Wales. The English and Welsh courts shall have exclusive jurisdiction to settle any disputes which may arise out of or in connection with these terms and conditions or use of the website.

8.2 Your continued use of this website indicates your acceptance of these terms and conditions.