The following terms and conditions for the sale of goods ('the Conditions') will govern all contracts for sale that we enter into with you, the Customer, to the exclusion of all other terms and conditions. Please read these Conditions carefully.
1. These Conditions do not affect your statutory rights.

2. We will happily treat each order for goods as an offer by you to purchase the goods subject to these Conditions. You are deemed to accept the Conditions when you place an order for goods with us. The email response sent to you to acknowledge receipt of your order does not constitute acceptance of it. Your offer is accepted and our contract begins with you, our valued customer, when the goods are dispatched.

3. Your order for goods is subject to availability. If we do not supply goods to you for any reason we will inform you of the situation and will not charge you for those goods. We will obviously refund any money already paid by you for the goods. However, we will not be responsible for compensating you for any other losses which you may suffer if we do not supply goods. Our suppliers are extremely reliable, but problems can still occur from time to time.

4. Many of the goods we sell are of a technical nature and unfortunately it is not practical to publish detailed specifications of all the goods and keep specifications 100% up to date. All drawings, descriptive matter, specifications and advertising on our website are for the sole purpose of giving approximate descriptions of the goods.

5. Goods, other than faulty goods, may be returned within 14 working days of the date of receipt by you of the goods. As you can appreciate, all such goods must be returned in an 'as new' condition complete with packaging and all accessories and with the packaging unopened. Unfortunately, goods which do not comply with this condition may not be returned. Where goods are returned in accordance with this provision, we will happily reimburse any money already paid by you, excluding any delivery costs incurred by us. We shall reimburse you within 30 days of our receipt of the returned goods.

6. As you can appreciate, we shall not be liable to you for any failure or delay in performance of our contract if it is due to an event beyond our reasonable control. Such events include, without limitation, acts of God, war, industrial dispute, fire, flood, tempest and national emergencies. It a delay should occcur we are entitled to a reasonable extension of time for performing such obligations.

7. As soon as we have delivered the goods to you, you will be responsible for them. When we deliver the goods we will require you to sign for them. If you are unable to sign for a delivery, we will do our utmost to let you know when we intend to deliver the goods again. Our responsibility for everything other than damage due to our negligence will end at the time the carrier tried to deliver the goods to you.

8. IMPORTANT NOTICE: time limit for notification of claims. If goods arrive in a damaged condition you must inform us within within 7 days of either (1) the date of delivery or (2) the date when you ought reasonably to have known of the defect (where the defect is not apparent upon a reasonable inspection). If returned damaged goods are found not to be defective and in full working order, they will be returned to you. An administration fee of 15% of the price of the goods, along with the cost of carriage will be charged to you to cover the costs we have incurred.

9. The price for any goods we offer will be as stipulated on the website at the time when you place your order. We are entitled to make adjustments to the price to take account of any increase in our supplier's prices, or the imposition of any new taxes or duties, or if due to an error or omission the price published for the goods on our website is wrong. We try to ensure that all prices displayed on our website are accurate, but the price of the goods on your order will need to be validated by us prior to processing your order. If there is a problem, we will inform you of the correct price and will give you the opportunity to purchase the goods at the correct price.

10. Payment for the goods must be made by you in accordance with our Purchase Procedure. All orders are positively credit card sanctioned prior to despatch. As you can appreciate, we can accept no responsibility if any details you provide us with are incorrect or if any order is held up as a result of incorrect details.

11. All prices on our website are in pounds sterling but are exclusive of both VAT and our very reasonable delivery charges.

12. The contract between us shall be deemed to have been made in England and shall be governed by the laws of England and Wales. We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise. We will, however, endeavour to acknowledge all complaints within 7 working days. If you have a complaint please contact us (see address in 'About Us' section):

13. These terms and conditions are subject to change at any time without prior notice to you. Any such change shall not affect any contract subsisting between us at the time of such change.

Web Site Terms and conditions of use
1. Website Operator

This website is operated by Bright Futures Group plc and its subsidiaries.
2. Licence

2.1 We grant you, the user, a non-exclusive licence to use this website upon the following terms and conditions.

2.2 We may terminate this licence at any time without notice.

3. Materials in Site

3.1 This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. It is protected by intellectual property laws including, but not limited to, copyright.

3.2 All trademarks reproduced in this website, which are not the property of, or licensed to us, are acknowledged on the website.

3.3 You may view, use, download and store the material on this website for personal and research use only.

Commercial use of the material on this website is not permitted. The re-distribution, re-publication, or otherwise making available of the material on this website to third parties without our prior written consent is prohibited.

3.4 Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

4. Accuracy of Information

4.1 The information in this website is given in good faith. It is subject to change without notice. We are not responsible for any inaccuracies and make no representation and give no warranty as to its accuracy.

Please see our Terms and Conditions of Sale regarding the basis on which we will provide goods and services to you.

4.2 The information in this website should not be relied on and does not constitute any form of advice or recommendation. By using this website you confirm that you have not relied on any such information. Any arrangements made between you and any third party named or referred to on the website are entirely at your sole risk and responsibility.

4.3 Nothing on this website is intended to be nor should be construed as an offer to enter into a contractual relationship.

5. Linking

5.1 This website contains links to other websites. We accept no responsibility or liability for the content of other websites which are not under our strict control. Any link is not intended to be, nor should be construed as, an endorsement of any kind by us of that other website.

5.2 You may not create a link to this website from another website or document without our prior written consent.

6. Liability

6.1 We do not guarantee that use of this website will be compatible with all hardware and software which may be used by visitors to the site.

6.2 We will be under no liability to you whatsoever whether in contract, tort, (including negligence), breach of statutory duty, restitution or otherwise for any injury, death, damage or direct, indirect or consequential loss (all three of which terms include, without limitation, pure economic loss, loss of profits, loss of business, depletion of goodwill and like loss) howsoever caused arising out of or in connection with the use of this website or the use, accessing, downloading or reliance on any information or other materials contained in this website, including, without limitation, as a result of any computer virus or any errors in the content of this website or any communication from us regarding the same.

6.3 These terms and conditions do not exclude our liability (if any) to you for personal injury or death resulting from our negligence, for fraud or for any matter which it would be illegal for us to exclude or to attempt to exclude our liability.

7. Complete Agreement. These terms and conditions (including the privacy statement referred to in clause 7) contain all the terms which you have agreed with us in relation to the use of the website.

8. Jurisdiction and acceptance of these terms and conditions

8.1 This website is controlled and operated by us from our offices in England. The formation, existence, construction, performance, validity in all aspects whatsoever of these terms and conditions or of any term of these terms and conditions or any dispute in relation to the materials contained in this website shall be governed by English law and where a dispute arises in Wales, the applicable law will be English law as applied in Wales. The English and Welsh courts shall have exclusive jurisdiction to settle any disputes which may arise out of or in connection with these terms and conditions or use of the website.

8.2 Your continued use of this website indicates your acceptance of these terms and conditions.