Unfortunately Mobility Scooters can break down from time to time, this can be because of a number of things such as general wear and usage, weather, or simply because the scooter is very old, but whatever the cause the scooter will still need to be repaired. If you do need your mobility scooter repaired it is advisable that you have a qualified enginneer look at it, as any damage caused may affect the scooters insurance and warranty.

Mobility Scooter Servicing and Repair.

Mobility Scooters are prone to general wear and tear and will become weaker as they get older, however with regular maintenance the length of your scooters life can be increased.

A mobility scooter has a number of parts that can break due to wear and usage, these include;

Motor brushes
Tyres and wheels
Plastic body parts
Electrical components

(It is recommended that you do not attempt to fix any electrical or motor related problems yourself as this could cause further damage to the scooter or cause harm to you)

Mobility Scooters can be affected by the weather if they are either stored outside or in a damp place, or if they are continually used in bad weather i.e. rain, or snow. We recommend you use Mobility scooter storage covers.

Generally new scooters do not break down, however there are occasions where a part is faulty or damaged; if this does happen you should get in touch with the company or persons who it was purchased from.

If you think your mobility scooter has broken down firstly check;

1, Is the battery charged?
2, Is the key switch turned on?
3, Is the scooter in drive or freewheel?
4, If your scooter has a battery pack that can be removed for charging, make sure the battery pack has been replaced correctly

After you have completed these three tests if the scooter is still not working you should contact the person or people it was purchased from, however if your scooter is old they may charge you, but you do not have to use their services, if your scooter is old you can either; if you have insurance and warranty contact the company your insured with or contact a mobility scooter repair company. We advise that you take out extended warranty on your scooter.

If your mobility scooter is new and still within warranty Check the warranty service level from the company or persons you purchased your scooter from, our service level agreement is:

• 1 year warranty
• All parts and labour covered
• Free phone service centre
• Free callout

However if the scooter has broken down due to misuse or neglect then there may be a charge for parts and labour.

If your mobility scooter is old then there will almost certainly be a charge for parts and labour, however if your scooter has become obsolete you may be advised to purchase a newer one.


Will Repairs Affect My Insurance or Warranty?

If a repair is made by a company or person who does not insure or warrant the mobility scooter then the Insurance and Warranty may be voided, as thrid party workmanship may not be covered under the servicelevel agreement, if a repair is made by the company or persons who insure the mobility scooter then your Insurance and Warranty should not be affected.

We offer extended Warranty and Insurance for all mobility scooters.
(See our mobility scooter insurance and warranties)